Privacy Policy

Last updated: June 2026

1. Information We Collect

When you place an order on 1Love, we collect the following personal information:

• Name and contact details (email address, phone number)
• Delivery address
• Payment information (processed securely through our payment partners)
• Order history and preferences

2. How We Use Your Information

Your personal data is used solely for:

• Processing and delivering your orders
• Communicating order updates and delivery confirmations
• Providing customer support
• Sending promotional offers (only with your explicit consent)

3. Data Protection

We implement industry-standard security measures to protect your data. Payment information is processed through PCI-compliant payment gateways and is never stored on our servers.

We do not sell, trade, or share your personal information with third parties except as required to fulfill your order (e.g., sharing your delivery address with our courier service).

4. Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, though this may affect site functionality.

5. Your Rights

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Withdraw consent for marketing communications
• Request deletion of your data (subject to legal retention requirements)

6. Contact

For privacy-related inquiries, please contact our Data Protection Officer at hello@1love.com.hk.